Refund policy
📦 Returns, Refunds & Exchange Policy
Last updated: October 2025
At Kavara, every item is made to order just for you! Because of this, we kindly ask that customers double-check their size, color, and style before placing an order.
We do our best to keep quality high and waste low, but we understand that things happen.
💳 Refunds
We offer refunds for all orders; however, since each product is printed on demand, we kindly ask that refunds be requested only when truly necessary.
If you’d like to request a refund, please email info@kavarashop.com within 7 days of receiving your order and include:
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Your order number
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A brief reason for the refund request
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A photo (if applicable)
Once your request is approved, we’ll provide you with our return mailing address.
Please note that return shipping costs are not covered by Kavara — customers are responsible for mailing the item back to us.
After we receive the returned item, your refund will be processed to your original payment method within 3–5 business days.
🚫 Exchanges
We do not offer exchanges for size, style, or color.
Each product is custom-made once ordered, so please review our size guide and product details carefully before purchasing.
💔 Damaged, Misprinted, or Wrong Item
If your order arrives damaged, misprinted, or incorrect, we’ll gladly send a replacement or issue a full refund at no extra cost.
Please contact us within 7 days of delivery and include photos so we can resolve it quickly.
💌 Orders Not Delivered
If tracking shows Delivered but you haven’t received it, please reach out to your local postal service first.
Kavara is not responsible for lost or stolen packages once they are marked as delivered.
❤️ A Note From Us
Because each Kavara piece is made specially for you, refunds and returns are costly for our small business.
Your understanding helps us continue creating meaningful, made-to-order products while keeping waste to a minimum.
Thank you so much for supporting our small brand and shopping thoughtfully 💛